Q. Can I return a part?
PrecisionLED offers a standard 30 day return policy from the date of delivery. Items must be returned in the same condition they were shipped. Damaged items will not be refunded and will be subtracted from the total refund amount upon inspection.
Q. Can I exchange a part?
Usually. Call us at (888) 963-7742 for assistance.
Q. How do I return or exchange an item?
First, contact us for a Return Merchandise Authorization (RMA) number at (888) 963-7742. Then, ship the part(s) back to us in the original package. We suggest you insure your return package. Customers are responsible for return shipping costs not associated with a warranty claim.
All returns should be sent to:
335 W 31st Street, Unit D
Los Angeles, CA 90007
Q. What if you sent me the wrong part?
We’ll send you the right one ASAP. Call us to coordinate a return.
Q. What if I ordered the wrong part?
You have 30 days to return it. Contact us for an RMA number at (888) 963-7742. Then, ship the part(s) back to us in the original package. We suggest you insure your return shipment. Our returns address is above.
Q. How long do I have to return or exchange a part?
Returns are accepted for 30 days from the delivery date.
Q. Can I return a part for any reason?
Items must be returned within 30 days of delivery and must be in the same condition in which they were received. Damaged items will not be refunded and will be subtracted from the total refund amount upon inspection. You need an RMA number prior to returning any item. Call us at (888) 963-7742 to obtain one.
Q. Can I exchange a part for any reason?
Please see above.
Q. Are there certain parts I can’t return?
We do not accept returns on parts that have been used or were damaged during installation. PrecisionLED is not responsible for any damage to your vehicle or injury that may occur as a result of installation. All installations are performed at your own risk. For any return, you’ll need an RMA number. Please contact us at (888) 963-7742 to obtain one.
Q. Do I have to pay any restocking fees?
No, but you are responsible for return shipping.
Q. Do I have to pay for return shipping?
Customers are responsible for return shipping costs not associated with a warranty claim. We recommend customers pay for insurance on the package as PrecisionLED is not responsible for lost or damaged packages.
Q. How long will it take to receive my refund?
Please allow 1-2 weeks for return items to be processed. As soon as it’s processed, we’ll refund any money due.
Q. How long do returns take to process?
Please allow 1-2 weeks for return items to be processed.
Q. What if the part is defective or damaged?
Please give us a call to discuss return options and warranty claims.
Q. What if my return never arrives? Do I still get a refund?
Unfortunately, we are not responsible for lost packages. That’s why we recommend buying insurance for anything you ship to us.
Q. What if someone else purchased the part for me and I want to return or exchange it?
You can’t return a part you didn’t buy for a refund. However, we can usually do an exchange. Call us to coordinate.
Q. What if I need to make a warranty claim and return a part?
PrecisionLED offers a 1-year hassle-free replacement warranty on all LED bulbs. For full warranty details and how to make a claim, visit our Warranty page.