Q. Do you have a minimum order?
No, we don't have a minimum order.
Q. How much is shipping?
Our best rates depend on your location and shipping preference. For packages with fewer than 9 bulbs without a trim tool set, shipping can be as little as $2.99! For any package that contains a trim tool set, our best shipping rate is $5.99 due to the larger package size. Shipping outside the continental U.S. and international shipping rates vary by location.
Q. What shipping methods do you offer?
Standard methods are ground and air. We use USPS and FedEx as carriers. Alternate shipping methods can be arranged by request. Contact us at help@precisionLED.com or (888) 963-7742 to discuss alternate options.
Q. Do you offer rush shipping?
If you would like your product rushed, please contact us at help@precisionLED.com or (888) 963-7742 for options and details.
Q. How long does it take to process and ship my order?
We do same day processing and shipment whenever possible. Orders placed later in the day are not processed until the next business day and temporarily out of stock items may take longer.
Q. How long does shipping take?
For customers in the continental United States, shipping is generally 4-6 business days. Alaska, Hawaii and US territories will take 7-10 business days. All international orders are shipped via USPS International and take 7-10 business days. We do have some expedited options. Please see the individual product for details.
Q. Will you provide tracking information?
Yes, all orders, including international, come with tracking information.
Q. If I pay by credit card, will you charge my card once the item has shipped?
The credit card is charged at the time the order is placed.
Q. If I ordered a part that’s out of stock, when will it ship?
As soon as possible. We will notify you when the part ships.
Q. Can you ship my order to multiple addresses?
If you have unique shipping requirements, please contact us at (888) 963-7742 or help@precisionLED.com for assistance.
Q. Do you ship to AK, HI, and U.S. territories?
Yes. Alaska, Hawaii, and U.S. territories will receive their deliveries within 7-10 business days. Additional shipping charges may apply.
Q. Do you ship to PO Boxes or APOs/FPOs?
Yes, but additional shipping charges may apply.
Q. Do you ship internationally?
Yes. For shipment to Canada, our best rates are through FedEx as they offer both guaranteed shipping and insurance for $20-$25 dollars.
For shipment to other countries, your best option is USPS, which offers a fixed rate of $34.99. This USPS rate is both guaranteed and comes with a tracking number.
NOTE: It is possible you’ll be charged taxes, duty, and handling fees by authorities in your country at the time of delivery. Precision LED is not responsible for these fees.
Q. Do you ship hazardous items?
Q. What happens if you ship the wrong item?
We hope this never happens, but if it does, please contact us right away at (888) 963-7742 or help@precisionLED.com so we can correct this for you.
Q. What happens if the part is damaged during shipping?
It’s your responsibility to inspect your package for damage before accepting or signing for delivery. Refuse to accept the delivery if a driver attempts to give you a damaged package.
If a damaged package was dropped off, promptly call the shipping / courier company to start the claim process. Please also contact us at (888) 963-7742, so we can begin the process of getting you a replacement.
Q. How can I be sure you’re shipping me parts that will fit my vehicle?
Call us at (888) 963-7742 - we're happy to help!
Q. What happens if the part doesn’t fit my vehicle?
If we sent you the wrong part, we’ll make it right. If you ordered the wrong part, you’ll need to return it to us. Returns must be submitted with an RMA number. Please call us at (888) 963-7742 to request an RMA number.
Q. What if my address changes before my order ships? Can I change where you send my shipment?
If a product has shipped, it can be difficult to make a change. If you have unique shipping requirements, please contact us at (888) 963-7742 or help@precisionLED.com for assistance. Otherwise, you'll need to contact the carrier to change your shipping information.
Q. What if I never receive an order?
We put a tracking number on our shipments for precisely this reason. If the part never arrives, there’s a good chance we’ll know it. If you won’t be available at time of delivery, please leave instructions for the driver to put the package in a secure location.